LuckyBet Terms and Conditions — Know Your Rights Before You Play

1 Acceptance of Terms

By accessing, registering on, or using the luckybet platform in any way, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety. These terms form a legally binding agreement between you and luckybet. If you do not agree with any part of these terms, you must stop using the platform immediately and close your account.

These terms apply to all users of luckybet, including registered players, visitors browsing the platform, and anyone who interacts with any part of the luckybet website or app. Using any feature of the platform — including viewing game information, accessing promotions, or making a deposit — constitutes acceptance of these terms.

2 Eligibility

To register and use luckybet, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be legally permitted to participate in online gambling under the laws applicable in your jurisdiction.
• You must not be a resident of any jurisdiction where online gambling is explicitly prohibited by law.
• You must not be a current employee, contractor, or close family member of a luckybet employee.
• You must not have been previously excluded or banned from the luckybet platform.

LuckyBet reserves the right to request proof of age and identity at any time. If a player is found to be underage, their account will be closed immediately, all winnings will be forfeited, and any deposits will be returned minus any amounts already wagered.

3 Account Registration

Each player is permitted to hold one account only on the luckybet platform. Creating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited and will result in all associated accounts being closed and balances forfeited.

When registering your luckybet account, you agree to:

• Provide accurate, complete, and up-to-date personal information including your real name, date of birth, and valid contact details.
• Keep your account information current and notify luckybet of any changes promptly.
• Keep your login credentials — username and password — confidential and not share them with any third party.
• Take full responsibility for all activity that occurs under your account, whether or not you authorised it.
• Notify luckybet support immediately if you suspect your account has been accessed without your authorisation.

LuckyBet reserves the right to close any account where the information provided is found to be false, misleading, or incomplete. In such cases, any balance in the account may be forfeited.

4 Deposits and Payments

LuckyBet accepts deposits via bKash and Nagad. All transactions on the platform are conducted in Bangladeshi Taka (BDT). There is no currency conversion involved in any deposit or withdrawal transaction.

• The minimum deposit amount is ৳200.
• Deposits are credited to your luckybet account instantly upon confirmation from the payment provider.
• LuckyBet does not charge any fees on deposits, though your mobile wallet provider may apply their own transaction charges.
• You may only deposit funds from a payment method registered in your own name. Third-party deposits are not permitted.
• LuckyBet reserves the right to request proof of ownership of any payment method used to deposit funds.

If a deposit fails to appear in your account within 30 minutes of the transaction being confirmed by your payment provider, contact luckybet support with your transaction reference number and we will investigate promptly.

5 Withdrawals

Withdrawals from your luckybet account are processed to the same payment method used for your most recent deposit. LuckyBet does not process withdrawals to third-party accounts or payment methods not previously used for deposits.

• The minimum withdrawal amount is ৳500.
• Standard withdrawals are processed within 15 minutes during normal operating hours.
• Withdrawals requested during peak periods or outside normal hours may take up to 24 hours to process.
• LuckyBet may request identity verification documents before processing any withdrawal above ৳50,000.
• Withdrawals will only be processed once any applicable wagering requirements on bonus funds have been fully met.
• LuckyBet reserves the right to delay or withhold a withdrawal pending investigation if there is reasonable suspicion of fraudulent activity or bonus abuse.

6 Bonuses and Promotions

LuckyBet offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the following general conditions, in addition to any specific terms listed on the Current Offers page:

• All bonuses carry a wagering requirement that must be completed before any bonus-derived winnings can be withdrawn. The specific wagering multiplier for each bonus is stated on the offer page.
• Bonuses are credited to a separate bonus balance and cannot be withdrawn directly — only winnings generated from wagering the bonus are withdrawable, subject to the wagering requirement being met.
• Each player is entitled to claim each welcome bonus once only. Attempting to claim a welcome bonus multiple times via multiple accounts constitutes bonus abuse.
• LuckyBet reserves the right to withdraw any bonus offer at any time without prior notice.
• Bonuses must be used within the validity period stated on the offer. Expired bonuses are forfeited automatically.
• Not all games contribute equally to wagering requirements. Live casino games typically contribute at a lower rate than slots. Specific contribution rates are listed in the individual offer terms.
• LuckyBet reserves the right to cancel any bonus and void any associated winnings if there is evidence of bonus abuse, including but not limited to: low-risk betting strategies designed to clear wagering requirements without genuine play, use of multiple accounts, or collusion with other players.

7 Betting Rules

All bets placed on luckybet are subject to the specific rules of the game or event being wagered on. General betting rules that apply across the platform include:

• Bets are final once confirmed. You cannot cancel or modify a bet after it has been accepted by the system.
• LuckyBet reserves the right to void any bet placed at an obviously incorrect price due to a technical error or human error in odds setting.
• Maximum bet limits apply to all games and events. These limits are displayed within the game interface or on the relevant betting market.
• Winnings from bets are credited to your account balance immediately upon settlement.
• In the event of a dispute regarding a bet outcome, the luckybet system log is the definitive record. LuckyBet's decision on disputed bets is final.
• Bets placed using funds obtained through fraudulent means will be voided and the account closed.

8 Game Fairness and Technical Issues

LuckyBet is committed to providing fair games to all players. Our approach to game fairness includes:

• RNG (Random Number Generator) based games are tested and certified by independent third-party auditors to ensure genuinely random outcomes.
• Live casino games use physical cards, real dealers, and certified equipment in licensed studios. Game outcomes are determined by physical events, not software.
• Return-to-player (RTP) percentages for all games are available on request from luckybet support.

In the event of a technical fault, disconnection, or system error during a game round:

• If a game round cannot be completed due to a technical fault on luckybet's side, the bet will be voided and the stake returned to the player's account.
• If a disconnection occurs on the player's side during a game round, the round will be completed automatically according to the game's standard rules.
• LuckyBet is not responsible for losses resulting from a player's internet connection issues, device failures, or power outages.

9 Account Suspension and Closure

LuckyBet reserves the right to suspend, restrict, or permanently close any player account at its discretion. Grounds for account action include but are not limited to:

• Providing false or misleading information during registration or verification.
• Operating multiple accounts on the platform.
• Engaging in bonus abuse or exploiting promotional offers in bad faith.
• Suspected fraudulent activity, money laundering, or use of stolen payment methods.
• Collusion with other players to manipulate game outcomes.
• Abusive, threatening, or inappropriate behaviour toward luckybet staff or other players.
• Breach of any provision of these Terms and Conditions.

Where an account is closed due to a breach of these terms, luckybet reserves the right to withhold any balance in the account pending investigation. If fraud or criminal activity is confirmed, the balance may be forfeited in full and the matter referred to relevant authorities.

Players who wish to close their own account voluntarily may do so by contacting luckybet support. Any remaining balance will be returned to the player's registered payment method after standard verification checks.

10 Responsible Gaming

LuckyBet is committed to promoting responsible gambling. We provide the following tools to help players stay in control of their gambling activity:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit into your luckybet account.
• Loss Limits: Set a maximum amount you are willing to lose within a defined period.
• Session Time Reminders: Receive notifications after a set period of continuous play.
• Self-Exclusion: Temporarily or permanently exclude yourself from the luckybet platform.
• Reality Checks: Periodic pop-up reminders showing how long you have been playing and your net position for the session.

If you are concerned about your gambling habits or those of someone you know, please visit the Responsible Gaming page for more information and resources. LuckyBet takes its duty of care to players seriously and will act on any credible concern raised about a player's wellbeing.

11 Privacy and Data Protection

LuckyBet collects and processes personal data in accordance with our Privacy Policy. By registering on the platform, you consent to the collection and use of your personal data as described in that policy. Key points include:

• Your personal data is used to operate your account, process transactions, verify your identity, and comply with legal obligations.
• LuckyBet does not sell your personal data to third parties.
• Your data is stored securely using industry-standard encryption and access controls.
• You have the right to request access to, correction of, or deletion of your personal data, subject to legal retention requirements.

For full details on how luckybet handles your data, please read the Privacy Policy in full.

12 Limitation of Liability

To the maximum extent permitted by applicable law, luckybet's liability to any player is limited as follows:

• LuckyBet is not liable for any loss of profits, loss of data, or indirect or consequential losses arising from your use of the platform.
• LuckyBet is not responsible for losses resulting from a player's own internet connection issues, device failures, or actions taken based on incorrect information provided by the player.
• LuckyBet's total liability to any individual player in respect of any single incident shall not exceed the amount deposited by that player in the 30 days preceding the incident.
• Nothing in these terms limits luckybet's liability for fraud, death, or personal injury caused by our negligence.

The luckybet platform is provided on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we do not guarantee uninterrupted access and are not liable for losses resulting from planned or unplanned downtime.

13 Changes to These Terms

LuckyBet reserves the right to update or modify these Terms and Conditions at any time. When changes are made:

• The updated terms will be published on this page with a revised "Last Updated" date.
• For significant changes, luckybet will notify registered players via email or an in-platform notification.
• Continued use of the luckybet platform after the updated terms are published constitutes acceptance of the revised terms.
• If you do not agree with any changes to these terms, you must stop using the platform and contact support to close your account.

We recommend bookmarking this page and reviewing it periodically to stay informed of any updates to the luckybet Terms and Conditions.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point, please contact the luckybet support team:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on any page of the platform
• FAQ: Visit the FAQ page for answers to common questions

Our support team is available around the clock and will respond to email enquiries within 24 hours. For urgent matters, live chat is the fastest way to reach us.