LuckyBet Privacy Policy — How We Handle Your Personal Data

1 Introduction

LuckyBet ("we", "us", "our") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how luckybet collects, uses, stores, and protects your personal data when you register an account, make a deposit, place a bet, or interact with any part of the luckybet website or app.

This policy applies to all users of the luckybet platform, including registered players, visitors browsing the site, and anyone who contacts our support team. By using luckybet in any way, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your data as described here.

We take our responsibility to protect your personal data seriously. LuckyBet does not sell your data, does not share it with advertisers, and only uses it for the purposes clearly described in this policy. If you have any questions about how we handle your information, contact us at [email protected] at any time.

2 Data We Collect

LuckyBet collects personal data in two ways: information you provide directly to us, and information collected automatically when you use the platform. Here is a clear breakdown of what we collect and why:

3 How We Use Your Data

LuckyBet uses your personal data for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent:

• Account Management: To create, maintain, and manage your luckybet player account, including processing your registration and verifying your identity.
• Transaction Processing: To process deposits via bKash and Nagad, settle winning bets, and process withdrawal requests to your registered payment method.
• Identity Verification (KYC): To verify your age and identity as required by our operating obligations, particularly before processing large withdrawals or when suspicious activity is detected.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance through our live chat and email support channels.
• Platform Improvement: To analyse how players use the luckybet platform so we can improve game selection, navigation, performance, and the overall user experience.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other illegal or prohibited behaviour on the platform.
• Responsible Gaming: To monitor player behaviour for signs of problem gambling and to apply responsible gaming tools where appropriate, in line with our duty of care to players.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations, including responding to lawful requests from regulatory or law enforcement authorities.
• Marketing Communications: To send you information about luckybet promotions, bonuses, and new games — but only if you have opted in to receive such communications. You can opt out at any time.

4 Legal Basis for Processing

LuckyBet processes your personal data on the following legal grounds:

• Contractual Necessity: Processing your data is necessary to fulfil our contract with you — specifically, to operate your account, process your bets, and handle your deposits and withdrawals.
• Legal Obligation: Some processing is required by law, including identity verification, anti-money laundering checks, and record-keeping obligations.
• Legitimate Interests: LuckyBet has a legitimate interest in preventing fraud, maintaining platform security, and improving our services. We only rely on this basis where our interests are not overridden by your privacy rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent. You can withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing and Third Parties

LuckyBet does not sell, rent, or trade your personal data to any third party. We may share your data with carefully selected third parties only in the following limited circumstances:

• Payment Processors: We share necessary financial data with bKash and Nagad to process your deposits and withdrawals. These providers are bound by their own privacy and security obligations.
• Identity Verification Providers: When KYC verification is required, we may share your identity documents with a certified verification service provider. These providers are contractually bound to handle your data securely and use it only for verification purposes.
• Game Providers: Some game data may be shared with our game software providers to ensure correct game operation and to resolve technical disputes. No personally identifiable information beyond a player ID is shared for this purpose.
• Legal and Regulatory Authorities: LuckyBet may disclose your personal data to law enforcement, regulatory bodies, or other authorities when required to do so by law, or when we believe disclosure is necessary to protect the rights, property, or safety of luckybet, our players, or others.
• Fraud Prevention Services: We may share data with fraud detection and prevention services to protect the platform and all players from fraudulent activity.

6 Cookies and Tracking Technologies

LuckyBet uses cookies and similar tracking technologies on our platform. A cookie is a small text file stored on your device when you visit a website. We use the following types of cookies:

• Essential Cookies: These are necessary for the platform to function. They enable you to log in, maintain your session, and use core features. You cannot opt out of essential cookies without disabling the platform entirely.
• Performance Cookies: These help us understand how players use the luckybet platform — which pages are visited most, where players encounter errors, and how long sessions last. This data is aggregated and anonymised.
• Preference Cookies: These remember your settings and preferences, such as your preferred language or display settings, so you don't have to re-enter them each visit.
• Analytics Cookies: We use analytics tools to measure platform performance and improve the user experience. Analytics data is processed in aggregated form and is not used to identify individual players.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the luckybet platform.

7 Data Retention

LuckyBet retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account Data: Retained for the duration of your account and for up to 5 years after account closure, as required for legal and regulatory compliance.
• Transaction Records: Financial transaction records are retained for a minimum of 5 years from the date of the transaction, in line with anti-money laundering regulations.
• KYC Documents: Identity verification documents are retained for 5 years after account closure or the completion of the transaction for which they were collected.
• Support Communications: Chat logs and email correspondence are retained for 2 years from the date of the interaction.
• Technical and Usage Data: Anonymised usage and technical data may be retained indefinitely for platform improvement purposes. Personally identifiable technical data is deleted within 12 months.

When data is no longer required, luckybet securely deletes or anonymises it so that it can no longer be associated with any individual player.

8 Your Privacy Rights

As a luckybet player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] and we will respond within 24 hours:

9 Data Security

LuckyBet takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration:

• 256-bit SSL Encryption: All data transmitted between your device and the luckybet platform is encrypted using industry-standard SSL technology.
• Secure Data Storage: Personal data is stored on secure servers with restricted access. Only authorised luckybet personnel with a legitimate need can access player data.
• Access Controls: Strict role-based access controls ensure that luckybet staff can only access the data necessary for their specific job function.
• Regular Security Audits: LuckyBet conducts regular security assessments and penetration testing to identify and address potential vulnerabilities.
• Incident Response: In the event of a data breach that poses a risk to your rights and freedoms, luckybet will notify affected players promptly and take immediate steps to contain and remediate the breach.

While luckybet takes every reasonable precaution to protect your data, no internet transmission is 100% secure. You also play a role in keeping your account secure — use a strong password, do not share your login details, and contact us immediately if you suspect unauthorised access to your account.

10 Children's Privacy

The luckybet platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use the luckybet platform or provide any personal data to us.

If luckybet becomes aware that personal data has been collected from a person under the age of 18, we will immediately close the associated account, delete the data, and return any deposits made. If you believe a minor has registered on the luckybet platform, please contact us at [email protected] immediately.

11 Changes to This Privacy Policy

LuckyBet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes:

• The updated policy will be published on this page with a revised "Last Updated" date.
• For significant changes that materially affect how we use your data, we will notify registered players via email or an in-platform notification before the changes take effect.
• Continued use of the luckybet platform after the updated policy is published constitutes your acceptance of the revised terms.
• If you do not agree with any changes to this policy, you should stop using the platform and contact support to close your account and request deletion of your data.

We recommend bookmarking this page and reviewing it periodically. Your privacy matters to us, and we are committed to keeping you informed about how we handle your data.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way luckybet handles your personal data, please get in touch with our team:

• Email: [email protected]
• Subject Line for Data Requests: "Data Rights Request"
• Live Chat: Available 24/7 via the chat icon on any page of the platform
• FAQ: Visit the FAQ page for answers to common privacy questions

We aim to respond to all privacy-related enquiries within 24 hours. For data rights requests, we will fulfil your request within 30 days of receipt. There is no charge for any privacy-related request.